In my last blog post, I described how I went from “eating our own dog food” to “enjoying our own dog food” — in a metaphorical software development kind of way.  In this post, I want to describe how our own dog food became gourmet. During the first week of January, I was getting material prepared [...]

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I was previously at a company that, because of an inferior user experience, had to bribe employees by giving them t-shirts and coasters if they switched over to the “new product.” While eating your own dog food is common at most software companies, bribing employees with branded items is not. This is especially the case when [...]

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One of my favorite things about my job is when I am able to spend time with our customers. As a marketing person, it is invaluable to hear directly what customers like, use, and value. And of course, also to understand what they don’t. I recently spent some time with the Senior Director of IT [...]

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So, I boot up my computer yesterday evening at home. Everything is working fine. Half an hour later, I come back, and realize my 9 month old son (the one with an uncanny ability to find keyboard shortcuts I never knew existed) has been banging away on the keyboard. There are dozens of windows open, [...]

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There are many ‘registry cleaner’ utilities out there designed to remove junk from your registry and get your PC to run better, faster and with fewer issues. While some of the actions they perform are safe in nature (e.g., cleaning histories), other procedures can do serious damage if used incorrectly. These utilities can delete many [...]

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Aloha! I was able to duck away for a short holiday in beautiful Kauai. While I was out of the office, our IT folks wanted to do some maintenance on my PC, so I was planning to bring only my Mac on my trip. This gave me a great opportunity to put Wanova Mirage into [...]

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Despite the economic downturn, 2009 was a year of epic acquisitions. Oracle bought Sun. Xerox bought ACS. EMC bought Data Domain. But after the papers are signed, the press conferences are held and the lawyers are paid, who is left to handle the massive integration of employees? IT. Whether the acquisition is small or record-setting, [...]

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Using Mirage, our customer upgraded target desktops to a new multi gigabyte “golden” base image — over the WAN, while preserving user personalization — in less than one hour. After completing the process, the customer said, “Amazing. This usually takes 2 days, and the end-user doesn’t have access to their PC during that time.” A [...]

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Traditional VDI solutions have shown limited applicability in the enterprise. Server-hosted solutions are adequate for task workers connected over the LAN with fixed desktops, but fail to satisfy the requirements of mobile/laptop users and remote employees. In contrast, client-hosted solutions can serve third party contractors and outsourced employees, but fail to satisfy the requirements of [...]

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